Brand Tracking
Assess brand performance and strategy by understanding the perceptions of your brand, as well as competitor offerings
Customer Satisfaction
Identify pain-points, barriers to consideration and risks of customer attrition through robust and informed insight of your current and lapsed customers
Market Understanding
Investigate opportunities and threats in markets, enabling you to diversify your offering or develop market introduction strategies
New Product Development (NPD)
Help convert ideas into concepts by testing propositions among target audiences to confirm or deny hypotheses
Customer Experience
Assess touch-points with your company (branches, shops, websites, apps or sales staff; review the stages a customer goes through to ensure it is optimised
Campaign Review
Assess the recall of a campaign and its impact on your brand awareness and sales; combine with a pre-campaign study to measure the impact of a campaign
Employee Insight
Review internal communications, staff engagement and satisfaction; a fulfilled workforce will be a productive workforce
Usage & Attitude
Identify triggers and barriers to purchase; drivers for adoption and what will encourage the activity you wish to see
Key Driver Analysis
Analyse and compare drivers in order to realise which have the greatest potential to grow and encourage profit